CUSTOMER SUPPORT
Refund & Exchange Policy
We want every customer to be satisfied with their purchase. This policy explains when refunds, replacements and exchanges may be requested.
Refund & Exchange Policy
Last Updated: June 2026
Our Commitment
We are committed to delivering quality merchandise and excellent customer service. If there is an issue with your order, we will do our best to resolve it quickly and fairly.
Damaged Items
If your item arrives damaged, please contact us within 7 days of receiving your order. Include photos of the damaged item and packaging so we can assess the issue and arrange a replacement if eligible.
Incorrect Items
If you receive the wrong item, size or product variation, please notify us within 7 days of delivery. Once confirmed, we will arrange a replacement at no additional cost.
Non-Refundable Items
The following items cannot be refunded or exchanged: Customized products, Used merchandise, Products damaged by misuse, Clearance or promotional items.
Change of Mind
We do not offer refunds for change-of-mind purchases. Please review product descriptions, sizing information and product images carefully before placing an order.
Return Shipping Costs
Customers are responsible for return shipping costs unless: The wrong item was delivered, The product arrived damaged, The issue was caused by our error.
Refund Processing
Approved refunds will be processed through the original payment method. Refund processing times may vary depending on your payment provider and financial institution.
Contact Information
If you have any questions regarding these Terms & Conditions, please contact us:
Email: info@kingofisland.com
Phone: +20 10 67811030
Location: Hurghada, Red Sea, Egypt
HOW IT WORKS
Simple Return Process
Contact Us
Send your order number and explain the issue.
Provide Photos
Share photos if the item is damaged or incorrect.
Review Request
Our team reviews the request and confirms eligibility.
Resolution
Replacement, exchange or refund is arranged.
Need help with an order?
Our support team is available to assist with refunds, exchanges and product questions.